Terms & Conditions

[Company Name] is a business in the agricultural and food delivery industry that offers a farm-to-door milk delivery platform, connecting local dairy farms with customers for fresh milk delivery. Products include fresh full-cream milk, low-fat milk, and other dairy products sourced directly from local producers.

Subject to availability and receipt of payment, orders will be processed within [X] days and delivery confirmed by way of an in-app notification and, where enabled, a push notification to your device.

Deliveries are made on scheduled delivery days as determined by your service area. Delivery is performed by our drivers directly to your registered delivery address. There are no additional courier or postal service costs — delivery fees, if any, are included in the product pricing displayed at checkout.

The provision of goods and services by [Company Name] is subject to availability. In cases of unavailability, [Company Name] will refund the client in full within 30 days.

Cancellation of orders by the client will attract a [X]% administration fee.

Due to the perishable nature of dairy products, returns of delivered goods are not accepted unless the product is demonstrably damaged, spoiled, or not as described at the time of delivery. In such cases, please contact us within 24 hours of delivery with photographic evidence, and a full refund or replacement will be arranged.

Glass bottles are provided on a deposit basis. Returned bottles in acceptable condition are credited to your account via the Plaasmelk bottle credit system.

[Company Name] shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “Personal Information” shall be defined as detailed in the Protection of Personal Information Act 4 of 2013 (POPIA).

The Payfast by Network Privacy Policy may be accessed at: https://payfast.io/privacy-policy/

Payment may be made via Visa, MasterCard, Diners or American Express cards or by bank transfer into the [Company Name] bank account, the details of which will be provided on request.

Card transactions will be acquired for [Company Name] via Payfast by Network who are the approved payment gateway for all South African Acquiring Banks. Payfast by Network uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website.

Users may go to https://payfast.io/ to view their security certificate and security policy.

Customer details will be stored by [Company Name] separately from card details which are entered by the client on Payfast by Network’s secure site. For more details on Payfast by Network refer to www.payfast.io.